Be assured. Choose Waters Global Services
For nearly 50 years, Waters Global Services has focused exclusively on optimizing Waters products with superior service, support, training, and Waters Quality Parts®. Only the Waters service team has the most in-depth and up-to-date knowledge of the advanced science and technologies that provide the foundation for Waters systems. This enables Waters to help you maximize system uptime, increase laboratory productivity, and meet compliance requirements. With more than 94 offices in 50 countries, Waters maintains a strong global presence. Whether your company is a single-location lab or a large multinational organization, we offer support whenever and wherever you need it.
A program of specific support is offered to clinical laboratories. This support includes:
- guaranteed priority service
- guaranteed two hour response for call back after receipt of a support call
- guaranteed on-site response time of two business days (48) hours
- single vendor support for HPLC and mass spectrometry and applications
- optional remote monitoring and diagnostic capabilities
The MassTrak Immunosuppressant Kit is FDA cleared and CE marked per 28/79/EC directive for in vitro diagnostic use and is designed for use in clinical laboratories by professionally trained staff.