waters_connect Software Upgrade Request
If your waters_connect software is under a waters_connect Software Maintenance Plan, you are entitled to receive the latest version of software and documentation at no additional cost.*
For product improvements and new features, please refer to the latest waters_connect release overview documentation available via the waters_connect Long Term Support (LTS) & Short Term Support (STS) Release Overview.
In a few simple steps, you can view and obtain all software available to your organization and receive notifications when there is a new release posted for your team with the Waters Digital Software Delivery and License Entitlement Platform.
To access the new Waters Digital Software Delivery and License Entitlement Platform, contact your local Waters representative.
Don't let your organization miss future software updates
An active waters_connect Software Maintenance Plan helps you avoid the risk of obsolete software and ensures your organization will have access to all the current software features and fixes. In addition to being a cost-effective protection plan for your waters_connect Software, the Software Maintenance Plans also provide access to Remote Technical Support Services from our expert Waters Support Specialists during normal office hours.
For more information on Waters Software Maintenance Plans, please contact your local Waters representative, or request a quote now.
*Please Note: Any costs associated with requalification, validation, operating system upgrades, migrations from UNIFI Standalone or MassLynx software, and database backup drives will NOT be covered by Waters as part of your Software Maintenance Plan. Also, waters_connect upgrades are not customer installable. On-site installation services for upgrades are available for an additional fee, and can be scheduled at a mutually agreeable time.
