Waters Experience Design Center
Great innovation starts with collaboration.
The Waters Experience Design Center helps build better products, services, and system solutions by measuring your end-to-end experience in person or virtually, so we can innovate to better meet your needs and support your research goals.
Want to join us for an experience design study? Fill out our customer opt-in form to learn more.
The Experience Design Center supports innovation today, so Waters can meet your needs tomorrow.
About
Located at Waters Corporate Headquarters in Milford, MA, the Experience Design Center has two state-of-the-art usability labs equipped with multiple high-definition video cameras and superior audio quality to capture your feedback. We have a hardware lab for measuring full end-to-end scientific workflows, and a second lab dedicated to digital artifacts.
Supporting the laboratories, we have a collaboration room with an observation facility for overseeing the research studies live or on-demand. In addition to the laboratories, our audio/visual suite captures user testimonials and footage from the studies.
Besides conducting face-to-face studies in our Milford labs, we host remote sessions with customers from around the world. Internal global teams can view to both live and previously recorded sessions, interact with project teams and their research, and ultimately improve Waters products and services based on these insights. We also collaborate with Immerse, a Waters lab based in the hub of Boston, allowing customers to easily join our research sessions.
FAQs
If you would like to be a part of a study, please submit this form.
We thank you for your willingness to help Waters build better products for YOU! By volunteering your time, your voice will have a direct impact on the design of future Waters products, helping us ensure that they are robust and easy to use.
The Experience Design Center team will contact you to discuss upcoming studies that may be of interest to you.
The skills and knowledge required of participants will depend on the study. We do a wide variety of activities. Anyone should feel free to contact us and we will determine whether you are a good fit for a particular study after hearing a bit about your background.
Watch this video for a brief explanation of what it is like to participate in a Usability Study.
Yes!
While the majority of the studies take place in the Experience Design Center at Waters Corporation Headquarters in Milford, MA, we also host remote studies, including video calls and in-person customer site visits.
For more information or to sign up for a future study, please use the link below.
